Frequently Asked Questions
FAQ help customers quickly find answers to common queries related to our services. They provide clarity, build trust, and make the decision-making process easier for users.
- / FAQ
- What services does Om Sai Packers and Movers provide?
Om Sai Packers and Movers offers complete end-to-end relocation services designed to make your move smooth and stress-free. Our services include household shifting, office relocation, local and domestic moving, packing and unpacking, loading and unloading, bike and car transportation, storage and warehouse solutions, and transit insurance. We use high-quality packing materials and trained professionals to ensure your belongings are handled safely from start to finish.
- How do Om Sai Packers and Movers ensure the safety of my belongings?
Your goods’ safety is our highest priority. We use premium packing materials such as bubble wrap, foam sheets, corrugated boxes, vacuum sheets, and customized wooden crates for fragile items. Our trained packers follow a structured packing method, including item labeling, fragile marking, and room-wise categorization. During transportation, we use well-maintained vehicles equipped with safety straps, padding, and GPS tracking to ensure secure movement.
- How are the charges calculated at Om Sai Packers and Movers?
Pricing depends on several factors, not a fixed rate card. We calculate the final quote after evaluating:
The volume of household or office goods
Type and quality of packing material required
Distance between the pickup and drop locations
Size of the transport vehicle needed
Labor requirement based on floor level and accessibility
Additional services like unpacking, storage, dismantling, or insurance
After a survey (video or physical), we provide a transparent, no-hidden-charge estimate.
- Does Om Sai Packers and Movers offer free surveys before moving?
Yes! We offer both free video surveys and free door-to-door surveys. During the survey, our moving expert checks the quantity of goods, identifies any special packing needs (like glass, electronics, antiques), understands your shifting requirements, and then gives you an accurate quotation. This helps avoid last-minute confusion and ensures complete transparency.
- What packing materials are used by Om Sai Packers and Movers?
We use top-grade packing materials designed for maximum safety, including:
Bubble wrap for fragile items
Foam sheets to protect electronics and furniture
Reinforced carton boxes for general items
Stretch film & lamination for moisture control
Corrugated sheets for large appliances
Custom wooden crates for high-value or delicate objects
Our team ensures every item is packed according to its sensitivity and weight.
- Do you provide insurance for goods during transportation?
Yes, Om Sai Packers and Movers provides transit insurance to protect your belongings from unforeseen events like accidents, fire, theft, or natural calamities during transit. Insurance is optional but highly recommended for long-distance or high-value items. We help customers with the entire documentation process and assist in claim settlement if required.
- How long does the moving process take?
The duration depends on the type of shifting and distance. For local moves:
1 BHK: 3–4 hours
2 BHK: 5–6 hours
3 BHK: 6–8 hours
For domestic relocation, the delivery time varies from 1 to 5 days depending on the distance and route conditions. Our team always tries to complete the shifting on the same day for local moves.
- Does Om Sai Packers and Movers dismantle and reinstall furniture?
Yes. Our team includes trained carpenters who carefully dismantle furniture like beds, wardrobes, dining tables, modular fittings, and reinstall them at your new location. We also safely disconnect appliances such as washing machines and AC (if required and pre-discussed).
- Can I track my goods during transit?
Absolutely! We offer real-time updates and GPS-enabled tracking on all long-distance moves. You can stay updated about the location and movement of your goods through phone calls, WhatsApp updates, or direct tracking links.
- What items cannot be moved by Om Sai Packers and Movers?
For safety reasons, we do not transport hazardous, illegal, or highly perishable items such as:
Gas cylinders
Open liquids
Kerosene, petrol, or chemicals
Perishable food
Explosives
Pets (we recommend a pet relocation service instead)
This is to ensure safety during packing, loading, and transportation.
- How can I prepare my home before movers arrive?
A little preparation can make the process smoother:
Sort and declutter unwanted items
Keep important documents, cash, jewelry, and gadgets with you
Inform the team about delicate or expensive goods
Empty the water from refrigerators, coolers, and washing machines
Reserve elevator access (if possible)
Notify neighbors for parking space
These steps help us complete the move faster and more safely.
- Do Om Sai Packers and Movers also shift vehicles like bikes and cars?
Yes, we provide safe bike and car transportation using specialized vehicle carriers. Bikes are packed using bubble wrap, foam, carton boxes, and stretch film. Cars are moved in enclosed or open car carriers depending on your preference and budget. All vehicle moves are covered with transit insurance.
- What payment options are available?
We accept multiple secure payment methods:
Cash
UPI (Google Pay, PhonePe, Paytm)
Bank transfer
Debit/Credit cards
For long-distance shifting, an advance amount is required to schedule the vehicle, and the balance is paid upon delivery.
- What if my goods get damaged during the move?
If any damage occurs (rare, but possible), we assist you in filing an insurance claim.
Steps include:
Taking photos/videos of the damage
Filling the claim form
Submitting ID proof and bill copy
Claim processing by the insurance company
Om Sai Packers and Movers supports you throughout to ensure a smooth claim settlement.
- Can I reschedule or cancel my booking?
Yes. We offer flexible rescheduling at no extra cost if informed in advance. For cancellations, please notify us at least 24 hours before the scheduled shifting time to avoid inconvenience.
- Do Om Sai Packers and Movers offer storage and warehouse facilities?
Yes. We provide clean, safe, and affordable warehouse spaces for short-term and long-term storage. Goods are stored in secure, CCTV-monitored facilities with regular pest control. We also provide itemized inventory lists and insurance coverage for stored goods.
- How can I identify whether Om Sai Packers and Movers is genuine and reliable?
We maintain full transparency. You can verify our:
GST certificate
Registered company details
Physical office location
Customer reviews and ratings
Official ID cards of staff
Proper documentation during shifting
We are an established and trusted shifting company with a proven track record of safe relocations.
- Do you provide unpacking and arrangement services at the new location?
Yes. Our team not only unpacks your goods but also helps in basic arrangement like placing furniture, appliances, and boxes in the respective rooms. If you need complete setup assistance, you can request the team in advance.
- Are there any hidden charges?
No. Om Sai Packers and Movers follows a transparent pricing policy. All charges such as packing, loading, transportation, unloading, and taxes are clearly mentioned in the quotation. Additional charges (if any) are only applicable for add-on services or last-minute changes requested by the customer.
- Why should I choose Om Sai Packers and Movers for my relocation?
We are one of the most trusted and professional relocation companies with:
10+ years of experience
Trained and verified staff
High-quality packing material
GPS-enabled vehicles
Affordable and transparent pricing
Insurance support
Fast delivery and superior customer service
Our aim is to provide hassle-free, safe, and reliable shifting for every customer—making us the preferred choice for local, domestic, and corporate relocations.